🌸 Celinecart Refund Policy
Effective Date: 05-03-2026
At CelineCart.com, customer satisfaction is our priority. We understand that issues may arise, and we have outlined our refund policy to ensure transparency and fairness.
Effective Date: 05-03-2026
At CelineCart.com, customer satisfaction is our priority. We understand that issues may arise, and we have outlined our refund policy to ensure transparency and fairness.
🔹 Refund Eligibility
Refunds are applicable only under the following conditions:
The product is damaged, defective, or incorrect.
Customers must notify us within 2 days of delivery.
Products must be unused, unwashed, and returned in their original packaging with tags intact.
Mandatory Proof Requirement: Customers must provide a clear, unedited video recording taken while opening the package, showing the product in its original condition and confirming the damage/defect. Refund requests without video proof will not be accepted.
Refunds are applicable only under the following conditions:
The product is damaged, defective, or incorrect.
Customers must notify us within 2 days of delivery.
Products must be unused, unwashed, and returned in their original packaging with tags intact.
Mandatory Proof Requirement: Customers must provide a clear, unedited video recording taken while opening the package, showing the product in its original condition and confirming the damage/defect. Refund requests without video proof will not be accepted.
🔹 Non‑Refundable Situations
Refunds will not be issued if:
The product was purchased during clearance or final sale.
The saree was customized or tailored.
Damage occurred due to customer misuse, improper washing, or alterations.
No video proof is provided at the time of claim.
Refunds will not be issued if:
The product was purchased during clearance or final sale.
The saree was customized or tailored.
Damage occurred due to customer misuse, improper washing, or alterations.
No video proof is provided at the time of claim.
🔹 Refund Process
Contact our support team at support@celinecart.com with your order details and video proof.
Our team will review the claim and approve eligible requests.
Once the returned product is received and inspected, we will notify you of the refund status.
Approved refunds will be processed to your original payment method within 7–10 business days.
Contact our support team at support@celinecart.com with your order details and video proof.
Our team will review the claim and approve eligible requests.
Once the returned product is received and inspected, we will notify you of the refund status.
Approved refunds will be processed to your original payment method within 7–10 business days.
🔹 Shipping Charges
Shipping charges are non‑refundable unless the return is due to our error.
In case of partial returns, only the value of the returned item will be refunded.
Shipping charges are non‑refundable unless the return is due to our error.
In case of partial returns, only the value of the returned item will be refunded.
🔹 Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company or bank, as processing times may vary.
If you still have not received your refund, please contact us at support@celinecart.com.
If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company or bank, as processing times may vary.
If you still have not received your refund, please contact us at support@celinecart.com.
🔹 Contact Us
For any refund‑related queries, please reach us at:
📧 support@celinecart.com
For any refund‑related queries, please reach us at:
📧 support@celinecart.com